Policies and FAQ's
* The Heider Center is a Drug and Alcohol free workplace. Smoking is prohibited in all interior facilities and adjoining grounds, walkways and parking lots.
What time does the Heider Center open for a performance?
The Box Office opens one hour prior to all events. Theater doors open 30 minutes prior to show time.
What if I'm late for a performance?
Latecomers are seated at a suitable interval in the program or at an applause break.
Can I bring a camera or cell phone into the theatre?
The use of electronic devices that might distract from the performance is strictly prohibited inside the theater. No cameras or recording devices are allowed and cell phones must be silenced.
Does the Heider Center offer a coat check?
Yes! You can check your coat once you enter the theatre, however, the coat room is unattended and lost or stolen items cannot be our responsibility.
Can I bring my children to a performance?
Over the age of three are welcome at most events, but regardless of age, they must have a ticket. All children must be able to sit quietly in their seats throughout the performance. Most Family Series shows are child appropriate. Mainstage Series shows are not suitable for young children.
What assistance is provided for patrons with special needs?
Patrons with special needs should notify the Box Office when purchasing tickets. Handicapped parking, wheelchair seating, hearing assistance listening devices, and other special services will be on a best efforts basis and cannot be guaranteed.
Does the Heider Center have an elevator?
No, we don’t need one as the theatre is all on one level.
Will the Heider Center cancel a performance due to weather?
Heider Center events are only cancelled if performers cancel due to weather. We make every attempt to reschedule an event that does get cancelled. No refunds will be issued to audience members who cannot attend a scheduled performance.
Does the Heider Center offer gift certificates?
Yes. Gift certificates can be purchased in any amount, either in person or by phone at the Box Office (Mondays: Noon – 7:00 p.m., Wednesdays and Fridays: Noon – 4:00 p.m.). Gift certificates never expire and can be used towards any Heider Center purchase.
Fine arts events
with the West Salem
Visit the box office for ticket information.